All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ecentric via Phoenix Oct 20, 21:00 - Oct 21, 01:00 CEST
Ecentric will be applying infrastructure upgrades. Transaction processing may be affected for the duration for the change (5-10 minutes) downtime window.
Reference no: CC5771
Risk: High
Urgency: High
Posted on Oct 15, 14:29 CEST
PAY.ON Payments Gateway Oct 30, 09:00-12:00 CEST
ACI Worldwide will be performing regular infrastructure maintenance.
Impact: No impact to transaction processing is expected.
Posted on Oct 10, 15:19 CEST
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019
Ecentric via Phoenix
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 CEST
Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance to their Realtime (NBSC) service. Transaction processing should not be affected for the duration for the 60 minutes downtime window.
Sep 30, 14:09 CEST
Oct 13, 2019
PAY.ON Payments Gateway
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 CEST
Scheduled - ACI will be applying security patching updates to network devices in our London Data Centre. No impact is expected to services during or as a result of the patching.
Oct 1, 10:44 CEST
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Webhook Delivery Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 01:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:30 CEST
Scheduled - We will be undergoing scheduled maintenance in our Webhook Delivery Servers: webhook delivery time for transactions could be increased up to 2mins during the maintenance window.
Sep 27, 12:39 CEST
Oct 7, 2019
Ecentric via Phoenix
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 CEST
Scheduled - Ecentric is applying Microsoft patches for PCI-DSS compliance to its CPT server. Estimated downtime of 60 minutes. Transaction processing should not be affected as traffic will be handled by the Ecentric JHB server.
Sep 30, 14:06 CEST
Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

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