Monitoring - VPN into Concardis is up again.
Aug 19, 04:07 CEST
Update - We are continuing to work on a fix for this issue.
Aug 19, 03:57 CEST
Identified - VPN into Concarids is down again.
Aug 19, 03:52 CEST
Monitoring - The issue has resolved itself and we are now monitoring the situation.
Aug 19, 03:48 CEST
Investigating - We are currently experimenting some issues with Concardis via our platform Phoenix. Concardis via ACI is not affected.
Aug 19, 03:30 CEST
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - This incident has been resolved.
Aug 15, 11:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:54 CEST
Identified - We have detected problems processing transactions to the clearing institute Mercantile. The health checks of our platform are all green, we currently expect the error to be on Mercantile side. We will post updates.
Aug 15, 10:04 CEST
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - The fix for Accept App has been deployed and history is now back to 200 transactions again.
Aug 8, 13:20 CEST
Update - We are still working on the fix. The transaction view for Accept solutions is still limited. We will keep you updated
Aug 8, 09:52 CEST
Identified - Transaction view for Accept solutions has been temporarily limited to 20 transactions. Full view will be restored by Monday. We apologize for any inconvenience.
Aug 3, 19:30 CEST
Aug 7, 2019
Resolved - Incident resolved, no observed time outs during the monitoring period.
Aug 7, 17:44 CEST
Monitoring - The situation has cleared itself. PayOn is currently investigating while we will keep monitoring it.
Aug 7, 15:14 CEST
Investigating - System degraded in connectors via PayON.
Aug 7, 14:23 CEST
Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.