This incident has been resolved.
Mar 4, 09:23 CET
Transaction processing is working as expected with our routing fix. We are keeping the incident in a monitoring state until the internet routing issues have been resolved. Our teams continue to monitor the situation closely.
Mar 4, 01:47 CET
We monitoring traffic closely. The temporary rerouting solution adds no latency to transaction processing and transaction processing is fully recovered.
Mar 4, 01:14 CET
A fix has been implemented and we are monitoring the results.
Mar 4, 00:54 CET
We are rolling out a fix to temporarily reroute traffic to circumvent the network routing issues which are located outside our datacenters.
Mar 4, 00:31 CET
We are implementing a fix to reroute traffic. External monitoring tools confirmed our observation of network routing problems in European regions.
Mar 4, 00:14 CET
We seem to experience bigger internet routing issues in Europe. We confirmed these issues with external monitoring tools. We are exploring options to reroute our traffic.
Mar 3, 23:50 CET
We are on the line with our hosting providers to troubleshoot extensive network connectivity issues between our datacenters
Mar 3, 23:34 CET
We are in contact with our hosting providers to troubleshoot redundant connectivity issues
Mar 3, 23:11 CET
We are still investigating the issue we experience on the platform right now. We have identified the failing components.
Mar 3, 22:54 CET
We have identified an issue with our decryption component. We are investigating the issue further.
Mar 3, 22:44 CET
We are currently investigating an issue with our transaction processing.
Mar 3, 22:31 CET