In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2022 - 12:00 CET
Scheduled - We are applying a new security measure, we will force a 90 days password change policy starting today. All accounts who didn't change their passwords in the last 90 days will be required to change it using the forgot password function. If you have any question please contact Support team
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
Status Page ? Operational
Connectors Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
American Express Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard_Payworks Operational
Concardis Operational
CREDORAX (via ACI) Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
SIX (via ACI) Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Bambora Operational
Elavon Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To increase the security of our platform and better protect our client's data, on Monday 16th of January 2023 at 11:00 CET, two-factor authentication will be required for all Gateway Manager accounts.

Users will need to install and setup the Google Authenticator app for Android or iOS.
Please find the necessary steps in the guide here: https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DAndroid

Transaction processing won't be affected by this change, only the access to the Gateway Manager

Posted on Nov 10, 2022 - 14:25 CET
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

Unresolved incident: 90 days password change policy.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Resolved - The issue affecting the transaction processing for Cybersource has now been resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Nov 19, 02:44 CET
Update - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting the transaction processing for Cybersource.

We are investigating the cause and working urgently to resolve the issue.

we are still investigating the issue.

The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Nov 19, 02:37 CET
Investigating - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting the Transactions for Cybersource.

We are investigating the cause and working urgently to resolve the issue.


Impact: Transactions are failing.


Start: 11/19/2022 00:25 UTC

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Nov 19, 01:51 CET
Nov 18, 2022

No incidents reported.

Nov 17, 2022
Resolved - The issue affecting the transaction processing for Bambora has now been resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Nov 17, 14:44 CET
Monitoring - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting the transaction processing for Bambora

Issue started around 12:47 UTC, however now it appears to be back to normal, but we are still monitoring to make sure the issue is resolved.

The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Nov 17, 14:16 CET
Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.