Cybersource Card Present Status

90 days password change policy

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2022 - 12:00 CET

Scheduled - We are applying a new security measure, we will force a 90 days password change policy starting today. All accounts who didn't change their passwords in the last 90 days will be required to change it using the forgot password function. If you have any question please contact Support team

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

Status Page Operational

Connectors Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

American Express Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard_Payworks Operational

Concardis Operational

CREDORAX (via ACI) Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

SIX (via ACI) Operational

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Bambora Operational

Elavon Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Gateway Manager Two-Factor Authentication Activation Jan 16, 2023 11:00-12:00 CET

To increase the security of our platform and better protect our client's data, on Monday 16th of January 2023 at 11:00 CET, two-factor authentication will be required for all Gateway Manager accounts.

Users will need to install and setup the Google Authenticator app for Android or iOS.
Please find the necessary steps in the guide here: https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DAndroid

Transaction processing won't be affected by this change, only the access to the Gateway Manager
Posted on Nov 10, 2022 - 14:25 CET

Past Incidents

Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

Unresolved incident: 90 days password change policy.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Transactions Process disruption for Cybersource

Resolved - The issue affecting the transaction processing for Cybersource has now been resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center
Nov 19, 02:44 CET

Update - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting the transaction processing for Cybersource.

We are investigating the cause and working urgently to resolve the issue.

we are still investigating the issue.

The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center
Nov 19, 02:37 CET

Investigating - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting the Transactions for Cybersource.

We are investigating the cause and working urgently to resolve the issue.

Impact: Transactions are failing.

Start: 11/19/2022 00:25 UTC

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center
Nov 19, 01:51 CET

Nov 18, 2022

No incidents reported.

Nov 17, 2022

Transcation processing disruption for Bambora

Resolved - The issue affecting the transaction processing for Bambora has now been resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center
Nov 17, 14:44 CET

Monitoring - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting the transaction processing for Bambora

Issue started around 12:47 UTC, however now it appears to be back to normal, but we are still monitoring to make sure the issue is resolved.

The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center
Nov 17, 14:16 CET

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.