All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Bambora Operational
Elavon Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021
Resolved - We consider the issue resolved.
Mar 6, 23:41 CET
Update - We have implemented a fix and service is restored now
Mar 6, 21:56 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 21:51 CET
Investigating - We are currently investigating a connectivity issue with Cybersource.
Mar 6, 21:20 CET
Mar 5, 2021

No incidents reported.

Mar 4, 2021
Resolved - This incident has been resolved.
Mar 4, 09:23 CET
Update - Transaction processing is working as expected with our routing fix. We are keeping the incident in a monitoring state until the internet routing issues have been resolved. Our teams continue to monitor the situation closely.
Mar 4, 01:47 CET
Update - We monitoring traffic closely. The temporary rerouting solution adds no latency to transaction processing and transaction processing is fully recovered.
Mar 4, 01:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 00:54 CET
Update - We are rolling out a fix to temporarily reroute traffic to circumvent the network routing issues which are located outside our datacenters.
Mar 4, 00:31 CET
Update - We are implementing a fix to reroute traffic. External monitoring tools confirmed our observation of network routing problems in European regions.
Mar 4, 00:14 CET
Update - We seem to experience bigger internet routing issues in Europe. We confirmed these issues with external monitoring tools. We are exploring options to reroute our traffic.
Mar 3, 23:50 CET
Update - We are on the line with our hosting providers to troubleshoot extensive network connectivity issues between our datacenters
Mar 3, 23:34 CET
Update - We are in contact with our hosting providers to troubleshoot redundant connectivity issues
Mar 3, 23:11 CET
Update - We are still investigating the issue we experience on the platform right now. We have identified the failing components.
Mar 3, 22:54 CET
Update - We have identified an issue with our decryption component. We are investigating the issue further.
Mar 3, 22:44 CET
Investigating - We are currently investigating an issue with our transaction processing.
Mar 3, 22:31 CET
Mar 3, 2021
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - This incident has been resolved.
Feb 26, 21:52 CET
Monitoring - We see first approved transactions again
Feb 26, 21:30 CET
Investigating - We are currently investigating this issue.
Feb 26, 21:16 CET
Resolved - This incident has been resolved
Feb 26, 16:50 CET
Monitoring - The transaction processing is back to normal. We are seeing some approved transactions and will continue to monitor
Feb 26, 16:42 CET
Investigating - We've are experiencing issues with transaction processing for Concardis and Global Payment . We are investigating the issue and will send an additional update as soon as we have more information.
Feb 26, 16:40 CET
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 07:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:03 CET
Scheduled - On Thursday 25th, at 6am UTC we are undergoing a database maintenance for 15mins. Transaction processing could be degraded during this time frame. Please advise your clients to retry failed transactions
Feb 16, 12:18 CET
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.