Payworks Status

All Systems Operational

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Bambora Operational

Elavon Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

Connectivity issues with Cybersource

Resolved - We consider the issue resolved.
Mar 6, 23:41 CET

Update - We have implemented a fix and service is restored now
Mar 6, 21:56 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 6, 21:51 CET

Investigating - We are currently investigating a connectivity issue with Cybersource.
Mar 6, 21:20 CET

Mar 5, 2021

No incidents reported.

Mar 4, 2021

Issues with transaction processing

Resolved - This incident has been resolved.
Mar 4, 09:23 CET

Update - Transaction processing is working as expected with our routing fix. We are keeping the incident in a monitoring state until the internet routing issues have been resolved. Our teams continue to monitor the situation closely.
Mar 4, 01:47 CET

Update - We monitoring traffic closely. The temporary rerouting solution adds no latency to transaction processing and transaction processing is fully recovered.
Mar 4, 01:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 00:54 CET

Update - We are rolling out a fix to temporarily reroute traffic to circumvent the network routing issues which are located outside our datacenters.
Mar 4, 00:31 CET

Update - We are implementing a fix to reroute traffic. External monitoring tools confirmed our observation of network routing problems in European regions.
Mar 4, 00:14 CET

Update - We seem to experience bigger internet routing issues in Europe. We confirmed these issues with external monitoring tools. We are exploring options to reroute our traffic.
Mar 3, 23:50 CET

Update - We are on the line with our hosting providers to troubleshoot extensive network connectivity issues between our datacenters
Mar 3, 23:34 CET

Update - We are in contact with our hosting providers to troubleshoot redundant connectivity issues
Mar 3, 23:11 CET

Update - We are still investigating the issue we experience on the platform right now. We have identified the failing components.
Mar 3, 22:54 CET

Update - We have identified an issue with our decryption component. We are investigating the issue further.
Mar 3, 22:44 CET

Investigating - We are currently investigating an issue with our transaction processing.
Mar 3, 22:31 CET

Mar 3, 2021

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

We are seeing issues with transaction processing for FirstData RapidConnect via our processing partner ACI. We contacted ACI and they confirmed that they get an error response from the FirstData platform. They are escalating the issue to FirstData.

Resolved - This incident has been resolved.
Feb 26, 21:52 CET

Monitoring - We see first approved transactions again
Feb 26, 21:30 CET

Investigating - We are currently investigating this issue.
Feb 26, 21:16 CET

Transaction processing Disruption for Concardis and Global Payment

Resolved - This incident has been resolved
Feb 26, 16:50 CET

Monitoring - The transaction processing is back to normal. We are seeing some approved transactions and will continue to monitor
Feb 26, 16:42 CET

Investigating - We've are experiencing issues with transaction processing for Concardis and Global Payment . We are investigating the issue and will send an additional update as soon as we have more information.
Feb 26, 16:40 CET

Feb 25, 2021

Database maintenance: transaction processing could be affected

Completed - The scheduled maintenance has been completed.
Feb 25, 07:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:03 CET

Scheduled - On Thursday 25th, at 6am UTC we are undergoing a database maintenance for 15mins. Transaction processing could be degraded during this time frame. Please advise your clients to retry failed transactions
Feb 16, 12:18 CET

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.