Payworks Status

All Systems Operational

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis (via ACI) Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe (via ACI) Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Global Payments (via Omnipay) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 14, 2019

No incidents reported today.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

Transaction processing over Mercantile (ACI) disrupted

Resolved - This incident has been resolved.
Dec 12, 13:37 CET

Monitoring - Issue was unrelated to Paywork's systems. Any other transactions processing were not affected. We are monitoring
Dec 12, 13:07 CET

Update - Our processing partners are investigating the root cause.
All health checks on our platform are green.
Issue is unrelated to Payworks' systems.
Any other transactions processing are not affected.
Dec 12, 11:50 CET

Update - There is an improvement on transaction processing ratio. Our processing partners are investigating the root cause.
Dec 12, 10:44 CET

Investigating - We have identified transaction processing being disrupted for Mercantile. All health checks on our platform are green. We are in touch with our processing partners to identify the issue.
Dec 12, 10:30 CET

Dec 11, 2019

No incidents reported.

Dec 10, 2019

[Scheduled] ecentric NBSC PCI Server Patching

Completed - The scheduled maintenance has been completed.
Dec 10, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 CET

Scheduled - There is a planned maintenance from ecentric that will be ongoing for 4 hours with 60 minutes of expected downtime.
Nov 26, 16:43 CET

Dec 9, 2019

[Scheduled] ACI Pay.ON Infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Dec 9, 11:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:00 CET

Scheduled - Maintenance should not have any impact on transaction processing.

ACI will be performing maintenance on our Limerick data center as part of regular maintenance activities. In preparation for this maintenance, they will be switching services over to London data center.
Nov 29, 16:23 CET

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

[Scheduled] ecentric CPT PCI Server Patching

Completed - The scheduled maintenance has been completed.
Dec 6, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 CET

Scheduled - There is a planned maintenance from ecentric that will be ongoing for 4 hours with 60 minutes of expected downtime.
Nov 26, 16:41 CET

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

Omnipay settlement file was not generated

Resolved - The settlement file has been successfully uploaded to Omnipay.
Nov 30, 14:05 CET

Identified - The settlement file for Omnipay failed to generate last night. We have identified the issue and are working on a fix.
Nov 30, 12:52 CET