Payworks Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Payworks Live Platform Operational

90 days ago

100.0 % uptime

Today

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis (via ACI) Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe (via ACI) Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Omnipay] maintenance Feb 18, 11:00-15:00 CET

The server will be unavailable during maintenance.
Posted on Feb 13, 15:37 CET

[Ecentric] JHB Postilion Patching Maintenance Feb 18, 19:00 - Feb 19, 01:00 CET

Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Posted on Jan 31, 09:56 CET

[Barclaycard] Settlement platform maintenance Feb 23, 00:00-10:00 CET

Barclaycard will be performing maintenance to their settlement platform. The authorisation of payments is unaffected by this work.
Posted on Feb 3, 16:13 CET

Barclaycard performing essential maintenance in their authorisation platform. Mar 1, 03:00-04:00 CET

During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Posted on Jan 9, 17:28 CET

[ACI] Maintenance Mar 5, 06:00 - Mar 7, 06:00 CET

ACI will be updating servers, no impact to the transaction service is expected as result of the activity.
Posted on Feb 14, 11:25 CET

[ACI] Maintenance Mar 8, 18:30 - Mar 9, 08:00 CET

ACI is updating their servers and also some additional services, an impact on the transaction service is not expected as result of their activity.
Posted on Feb 14, 11:28 CET

Evry Maintenance Mar 10, 03:00-10:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:23 CET

Scheduled - Description: Planned maintenance on secondary production host (NORTH)
Information: No effect on services.
Jan 31, 09:44 CET

Evry Maintenance Mar 15, 03:00-10:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:24 CET

Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:04 CET

Scheduled - Description: Planned maintenance on primary production host (SOUTH)
Information: Transaction service, HERA, PPL will not be available during downtime. Dual Site customers Authorisation POS & ATM will be available from secondary host.
Jan 31, 09:45 CET

Past Incidents

Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

[Barclaycard] Settlement platform maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 13:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:01 CET

Scheduled - TNS will be undertaking Operating System software patching on their File Settlement mainframe on Sunday 16th February. The outage period is only expected to be a 30 minute window during the period 09:00 GMT - 1200 GMT, where clients will not be able to connect to TNS to submit settlement files or collect ACK files. We therefore advise clients to reschedule any file submissions out side of this window.
Feb 12, 12:54 CET

Feb 15, 2020

No incidents reported.

Feb 14, 2020

Mercantile Connectivity Issue

Resolved - This incident has been resolved.
Feb 14, 09:05 CET

Monitoring - We have been informed by our partner they managed to resolved the issue. We can see transactions are being approved again. We will keep monitoring.
Feb 14, 08:37 CET

Update - We got informed the issue is still being worked on. We will keep the status page updated.
Feb 14, 08:25 CET

Update - The issue is still on-going. Pay.ON and Mercantile are jointly working on the resolution. Will keep posting updates.
Feb 14, 07:35 CET

Update - The issue is still present. We are waiting for the update from parties involved. As soon as we have new information we will update status page.
Feb 14, 06:52 CET

Identified - Mercantile has confirmed they are having Pay.ON connectivity issues, and are currently working on the resolution.
Feb 14, 06:33 CET

Investigating - We experience a period of connectivity issues with our partner Mercantile. Investigating the root cause for it. We will keep status page updated with latest findings.
Feb 14, 05:43 CET

Feb 13, 2020

[Omnipay] Omnipay is patching their Secondary Data Center

Completed - The scheduled maintenance has been completed.
Feb 13, 15:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 13:01 CET

Scheduled - We have just been informed that Omnipay will be patching Secondary Data Centre (EShelter) today. Transaction processing should not be affected as we will continue using their Primary Data Centre (EQUINIX).
Feb 13, 12:20 CET

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

CPT Postilion Patching Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 21:00 CET

Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Jan 31, 09:49 CET

Feb 9, 2020

Barclaycard performing essential maintenance in their authorisation platform.

Completed - The scheduled maintenance has been completed.
Feb 9, 04:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 03:01 CET

Update - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:25 CET

Scheduled - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:09 CET

Feb 8, 2020

No incidents reported.

Feb 7, 2020

Transaction processing for Payworks platform is degraded

Resolved - This incident has been resolved.
Feb 7, 14:11 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 12:52 CET

Update - All transaction processing is back to normal we are monitoring situation.
Feb 7, 12:52 CET

Update - Transaction processing is recovering now.
Feb 7, 12:35 CET

Update - We are continuing to work on the issues with Payworks infrastructure.
Feb 7, 12:20 CET

Update - We are continuing to work on a fix for this issue.
Feb 7, 12:13 CET

Identified - The issue has been identified and a fix is being implemented.
Feb 7, 12:13 CET

Investigating - We are currently investigating this issue.
Feb 7, 12:11 CET

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

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