All Systems Operational
Payworks Live Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Database update Jan 28, 02:00-02:30 CET
There will be a scheduled update of our database during that time. We expect a degraded performance and possible timeout affecting transaction processing.
Posted on Jan 20, 14:02 CET
Sunday is a low activity day, and reserved for scheduled maintenance, so no impact is expected during the outage, clients will not be able to connect to the TNS File Settlement service for either the transfer of settlement files or the collection of ACK files. We therefore advise that clients reschedule such activity to outside of the 09:00 - 18:00 window for 02nd February

TNS will be switching the File Settlement service to our Secondary (DR) location and will run the LIVE service from there until we switch back to the Primary Location in May.

TNS File Settlement Service ONLY........Authorisation traffic will not be affected
Posted on Jan 16, 11:35 CET
Update - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:25 CET
Scheduled - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:09 CET
During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Posted on Jan 9, 17:28 CET
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 CET
Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Dec 31, 15:13 CET
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - Settlement file has been loaded.
Jan 17, 16:31 CET
Identified - The settlement file for Omnipay failed to generatet. We have identified the issue and are working on a fix. Transactions will be settled tomorrow.
Jan 16, 23:47 CET
Jan 15, 2020
Resolved - This incident has been resolved.
Jan 15, 19:17 CET
Monitoring - There was some temopral issues with the IPSec connection which is now fixed. We'll keep monitoring the system. Apologies for the inconvenience.
Jan 15, 18:56 CET
Investigating - We are currently investigating this issue.
Jan 15, 18:42 CET
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 CET
Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Dec 31, 15:11 CET
Jan 13, 2020
Resolved - Processing is back to normal.
Jan 13, 22:36 CET
Monitoring - We have been able to re-established the connection with Ecentric. We are currently monitoring the situation.
Jan 13, 21:58 CET
Update - Ecentric has been contacted and is investigating.
Jan 13, 21:40 CET
Investigating - We are experiencing a connection problem to Ecentric
Jan 13, 21:39 CET
Resolved - The incident has been resolved.
Jan 13, 16:49 CET
Monitoring - ACI informed us fix has been implemented, transaction processing has been restored. We're monitoring current behavior.
Jan 13, 14:52 CET
Update - We are continuing to work on a fix for this issue.
Jan 13, 14:35 CET
Update - We are continuing to work on a fix for this issue.
Jan 13, 14:20 CET
Update - We are continuing to work on a fix for this issue.
Jan 13, 14:17 CET
Identified - ACI has identified the problem as is working on a fix
Jan 13, 14:15 CET
Update - ACI is looking into the problem.
Jan 13, 14:02 CET
Update - We are seeing all transactions failing when reaching ACI. We are currently investigating
Jan 13, 13:40 CET
Investigating - We are currently investigating this issue.
Jan 13, 13:39 CET
Jan 12, 2020
Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 CET
Scheduled - Barclaycard will be performing maintenance to their settlement platform. The authorisation of payments is unaffected by this work.
Jan 3, 16:23 CET
Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020
Resolved - This incident has been resolved.
Jan 8, 20:02 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 19:21 CET
Investigating - We are experiencing delays for webhook deliveries. No transaction processing affected nor webhook delivery is affected.
Jan 8, 18:29 CET