All Systems Operational
Payworks Live Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
[Omnipay] maintenance Feb 18, 11:00-15:00 CET
The server will be unavailable during maintenance.
Posted on Feb 13, 15:37 CET
[Ecentric] JHB Postilion Patching Maintenance Feb 18, 19:00 - Feb 19, 01:00 CET
Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Posted on Jan 31, 09:56 CET
Barclaycard will be performing maintenance to their settlement platform. The authorisation of payments is unaffected by this work.
Posted on Feb 3, 16:13 CET
During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Posted on Jan 9, 17:28 CET
[ACI] Maintenance Mar 5, 06:00 - Mar 7, 06:00 CET
ACI will be updating servers, no impact to the transaction service is expected as result of the activity.
Posted on Feb 14, 11:25 CET
[ACI] Maintenance Mar 8, 18:30 - Mar 9, 08:00 CET
ACI is updating their servers and also some additional services, an impact on the transaction service is not expected as result of their activity.
Posted on Feb 14, 11:28 CET
Evry Maintenance Mar 10, 03:00-10:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:23 CET
Scheduled - Description: Planned maintenance on secondary production host (NORTH)
Information: No effect on services.
Jan 31, 09:44 CET
Evry Maintenance Mar 15, 03:00-10:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:24 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:04 CET
Scheduled - Description: Planned maintenance on primary production host (SOUTH)
Information: Transaction service, HERA, PPL will not be available during downtime. Dual Site customers Authorisation POS & ATM will be available from secondary host.
Jan 31, 09:45 CET
Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:01 CET
Scheduled - TNS will be undertaking Operating System software patching on their File Settlement mainframe on Sunday 16th February. The outage period is only expected to be a 30 minute window during the period 09:00 GMT - 1200 GMT, where clients will not be able to connect to TNS to submit settlement files or collect ACK files. We therefore advise clients to reschedule any file submissions out side of this window.
Feb 12, 12:54 CET
Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 09:05 CET
Monitoring - We have been informed by our partner they managed to resolved the issue. We can see transactions are being approved again. We will keep monitoring.
Feb 14, 08:37 CET
Update - We got informed the issue is still being worked on. We will keep the status page updated.
Feb 14, 08:25 CET
Update - The issue is still on-going. Pay.ON and Mercantile are jointly working on the resolution. Will keep posting updates.
Feb 14, 07:35 CET
Update - The issue is still present. We are waiting for the update from parties involved. As soon as we have new information we will update status page.
Feb 14, 06:52 CET
Identified - Mercantile has confirmed they are having Pay.ON connectivity issues, and are currently working on the resolution.
Feb 14, 06:33 CET
Investigating - We experience a period of connectivity issues with our partner Mercantile. Investigating the root cause for it. We will keep status page updated with latest findings.
Feb 14, 05:43 CET
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 13:01 CET
Scheduled - We have just been informed that Omnipay will be patching Secondary Data Centre (EShelter) today. Transaction processing should not be affected as we will continue using their Primary Data Centre (EQUINIX).
Feb 13, 12:20 CET
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020
Completed - The scheduled maintenance has been completed.
Feb 10, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 21:00 CET
Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Jan 31, 09:49 CET
Feb 9, 2020
Completed - The scheduled maintenance has been completed.
Feb 9, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 03:01 CET
Update - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:25 CET
Scheduled - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:09 CET
Feb 8, 2020

No incidents reported.

Feb 7, 2020
Resolved - This incident has been resolved.
Feb 7, 14:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 12:52 CET
Update - All transaction processing is back to normal we are monitoring situation.
Feb 7, 12:52 CET
Update - Transaction processing is recovering now.
Feb 7, 12:35 CET
Update - We are continuing to work on the issues with Payworks infrastructure.
Feb 7, 12:20 CET
Update - We are continuing to work on a fix for this issue.
Feb 7, 12:13 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 7, 12:13 CET
Investigating - We are currently investigating this issue.
Feb 7, 12:11 CET
Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.