Cybersource Card Present Status

All Systems Operational

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Bambora Operational

Elavon Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

Infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 12:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 CEST

Scheduled - As we are continuously improving the reliability and resilience of our platform, we plan to optimise the network connection between our datacenters for the CyberSource traffic. We do not expect any disruption during this time window. We will keep the current connection setup as a backup setup and just introduce a new primary connectivity setup.
Mar 24, 08:10 CET

Apr 6, 2021

Email sending disruption

Resolved - We've identified the impact to be insignificant over the time monitored, but we keep resolving this internally. If you experience issues with sending emails like receipts, please reattempt it.
Apr 6, 13:01 CEST

Update - We're still investigating this issue. Email sending is only partially disrupted, so if you experience issues, please reattempt the email sending.
Apr 6, 12:43 CEST

Investigating - We see some emails sending from our platform failing, causing issues with sending receipts for transactions.
Apr 6, 12:18 CEST

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

Barclaycard Transaction processing Disruption

Resolved - Our processing partner had some connectivity issues that affected transaction processing, but it is back to normal. We will keep monitoring the situation.
Mar 31, 04:00 CEST