All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Bambora Operational
Elavon Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021
Resolved - This incident has been resolved.
Aug 2, 14:04 CEST
Update - Transaction processing is fully operational and steady. This has also affected other services such as Gateway Manager which are operational again.
Our team keeps monitoring and is investigating the root cause.
Aug 2, 13:46 CEST
Monitoring - We have experienced a full outage that is under heavy investigation by our team. This also has affected live transactions. We're monitoring the situation further.
Aug 2, 13:38 CEST
Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - This incident has been resolved.
Jul 28, 22:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 22:22 CEST
Investigating - We are currently investigating this issue.
Jul 28, 21:09 CEST
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 03:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 03:12 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 02:47 CEST
Update - We are continuing to investigate this issue.
Jul 22, 02:15 CEST
Update - We are continuing to investigate this issue.
Jul 22, 01:01 CEST
Update - We are continuing to investigate this issue.
Jul 21, 23:35 CEST
Investigating - We recognized that some Cybersource transactions are failing.

There are no issues on our platform, all health checks are green.

We have contacted our processing partners and continuing the investigation.
Jul 21, 22:02 CEST
Jul 21, 2021
Jul 20, 2021

No incidents reported.