Payworks Status

[ACI]Maintenance: UP eCommerce Payments VM Hypervisor Patching - London

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 23:31 CEST

Update - Update to schedule: As a precautionary measure, the overall window has been extended, and this work will now take place across several shorter windows. These windows will begin at 10:30 p.m. BST (05:30 p.m. EDT) on each day between April 4 and April 10, and end at 06:00 a.m. BST (01:00 a.m. EDT) the following day. The first and last hour of each window will be used to switch services in London over to alternate data centers (and back again afterwards) in order to minimize any risk of disruption.

Impact: No impact to service is expected as a result of this patching activity.

Scheduled - ACI will be deploying patches to the host devices for our virtual machine hypervisor software in our London data center. These host devices are used by the applications shown below. Please note that our SFTP (file transfer) platform is also in scope of this change.

Impact: No impact to service is expected as a result of this patching activity.

Uptime over the past 90 days. View historical uptime.

Payworks Live Platform Operational

90 days ago

100.0 % uptime

Today

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

90 days ago

100.0 % uptime

Today

Connectors Under Maintenance

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Under Maintenance

Barclaycard APACS (via ACI) Under Maintenance

Barclaycard HISO (via ACI) Under Maintenance

Barclaycard HISO Operational

Concardis (via ACI) Under Maintenance

CREDORAX (via ACI) Under Maintenance

Ecentric Operational

Elavon (via ACI) Under Maintenance

Evry (via ACI) Under Maintenance

First Data Merchant Services (via ACI) Under Maintenance

First Data Rapid Connect (via ACI) Under Maintenance

Mercantile (via ACI) Under Maintenance

Privatbank (via ACI) Under Maintenance

SIX (via ACI) Under Maintenance

Stripe (via ACI) Under Maintenance

TSYS (via ACI) Under Maintenance

Zenith Bank (via ACI) Under Maintenance

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database cluster maintenance Apr 15, 04:00-05:00 CEST

We are performing a three phase maintenance on one of our database cluster to improve the network topology for database access during transaction processing. This will reduce latency for the updated database cluster and make the overall infrastructure more robust and reliable. We are not expecting any downtime.
Posted on Apr 6, 11:32 CEST

Database cluster maintenance Apr 19, 04:00-05:00 CEST

Database cluster maintenance Apr 23, 04:00-05:00 CEST

Evry Maintenance May 5, 04:00-11:00 CEST

Planned maintenance on primary production host (SOUTH)
Information: Transaction service, HERA, PPL will not be available during downtime. Dual Site customers Authorisation POS & ATM will be available from secondary host.
Posted on Apr 2, 11:05 CEST

Evry Maintenance May 5, 04:00-11:00 CEST

Planned maintenance on secondary production host (NORTH)
Information: No effect on services.
Posted on Apr 2, 11:03 CEST

Past Incidents

Apr 10, 2020

No incidents reported today.

Apr 9, 2020

No incidents reported.

Apr 8, 2020

Maintenance in OmniPay's Secondary Data Centre

Completed - The scheduled maintenance has been completed.
Apr 8, 17:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:02 CEST

Scheduled - Please be advised that due to scheduled maintenance today at 16:00 BST, our Secondary Data Centre (EShelter) will be unavailable between 16:00 BST and 16:30 BST.
Apr 8, 13:25 CEST

Apr 7, 2020

No incidents reported.

Apr 6, 2020

Maintenance in OmniPay's Secondary Data Centre today Monday 6th April 2020

Completed - The scheduled maintenance has been completed.
Apr 6, 12:10 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 12:00 CEST

Scheduled - Please be advised that due to scheduled maintenance this morning at 11:00 BST, our Secondary Data Centre (EShelter) will be unavailable between 11:00 BTS and 13:00 BST.

Please continue to target our Primary Data Centre (EQUINIX) during this time, and a notification will be sent out once this maintenance is complete.
Apr 6, 11:08 CEST

Apr 5, 2020

[ECENTRIC] Onoconnect CPT Patching Maintenance

Completed - The scheduled maintenance has been completed.
Apr 5, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 19:16 CET

Scheduled - Ecentric will be undergoing a maintenance to apply Microsoft security patches for PCI-DSS compliance. Trade will not be affected and no downtime is expected during the maintenance.
Mar 27, 19:07 CET

Apr 3, 2020

UP eCommerce Payments Data Center Switchover (Urgent)

Completed - The scheduled maintenance has been completed.
Apr 3, 17:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 16:00 CEST

Scheduled - Description: As an additional precautionary measure for the previously-communicated VM hypervisor work scheduled to take place in our London data center this weekend, ACI will be switching all processing over to our alternate site in Limerick.
Impact: No impact is expected to services during this switchover.
Apr 2, 22:11 CEST

[ACI] Extended maintenance UP eCommerce Payments VM Hypervisor Patching - Limerick

Completed - The scheduled maintenance has been completed.
Apr 3, 07:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:30 CEST

Scheduled - ACI will be deploying patches to the host devices for our virtual machine hypervisor software in our Limerick data center. These host devices are used by the applications shown below. Please note that our SFTP (file transfer) platform is also in scope of this change.

This scheduled maintenance has been extended by one day.
Apr 2, 19:18 CEST

Apr 2, 2020

UP eCommerce Payments Data Center Switchover (Urgent)

Completed - The scheduled maintenance has been completed.
Apr 2, 16:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 13:00 CEST

Scheduled - As an additional precautionary measure for the previously-communicated VM hypervisor work scheduled to take place in our London data center this weekend, ACI will be switching all processing over to our alternate site in Limerick.

Impact: No impact is expected to services during this switchover.
Mar 30, 18:56 CEST

[ACI] maintenance UP eCommerce Payments VM Hypervisor Patching - Limerick

Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:30 CEST

Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 20:02 CET

Update - Update to Schedule: As a precautionary measure, the overall window has been extended, and this work will now take place across four shorter windows. These windows will begin at 10:30 p.m. BST (05:30 p.m. EDT) on each day between March 29 and April 1, and end at 06:00 a.m. BST 01:00 a.m. EDT) the following day. The first and last hour of each window will be used to switch services in Limerick over to alternate data centers (and back again afterwards) in order to minimize any risk of disruption.
Mar 26, 19:59 CET

Scheduled - ACI will be deploying patches to the host devices for our virtual machine hypervisor software in our Limerick data center. These host devices are used by the applications shown below. Please note that our SFTP (file transfer) platform is also in scope of this change.

Impact: No impact to service is expected for the applications listed below.

Affected Services

UP eCommerce Payments: PAY.ON Payments Gateway
Mar 20, 09:23 CET

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

[Barclaycard] Settlement platform maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 03:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 CET

Scheduled - Due to the Spring clock change, TNS have been requested by Barclays to HOLD settlement file transfers to the Barclays system whilst the clock change process takes place.

On a daily basis, TNS Holds settlement files during the period 23:00 - 00:15, for the daily Barclays maintenance slot, so for the clock change process this will extended to 02:30 BST....so for the period 23:00 GMT 28th March till 02:30 BST 29th March, any files submitted to TNS will be HELD and released to Barclays post 02:30 BST.

For files submitted during the above period, there will be an obvious delay on ACK files being available until after 02:30 BST
Mar 23, 11:35 CET

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

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