Payworks Status

All Systems Operational

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis (via ACI) Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe (via ACI) Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2019

No incidents reported today.

Nov 11, 2019

[Ecentric] Realtime Patching Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 10:34 CET

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

Network maintenance at MasterCard

Completed - The scheduled maintenance has been completed.
Nov 7, 02:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:30 CET

Scheduled - MasterCard will be performing network maintenance which will cause authorization traffic interruptions during that time.
Oct 23, 14:33 CEST

[Ecentric] Realtime Patching Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 10:36 CET

Nov 5, 2019

webhooks failing

Resolved - This incident has been resolved.
Nov 5, 15:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 14:47 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 14:41 CET

Investigating - We are investigating an issue with failed delivery of webhooks.
Nov 5, 14:26 CET

SIX partial outage

Resolved - This incident has been resolved.
Nov 5, 14:01 CET

Investigating - SIX reported that about 10% of the authorization requests are failing due to a problem on their side.
Nov 5, 10:58 CET

SIX Payment Services maintenance

Completed - The scheduled maintenance has been completed.
Nov 5, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 02:00 CET

Update - We will be undergoing scheduled maintenance during this time.

Affected services:
- Processing of incoming online transactions from PSP / NSP Pay.on

During this interruption no online transactions can be made. Offline authorizations are available without restriction.
Oct 29, 11:29 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 29, 10:59 CET

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

Disruption at processing partner (ACI)

Resolved - We have resolved the incident. We apologize for any inconvenience this has caused.
Nov 2, 16:57 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 16:17 CET

Identified - We have detected an incident at ACI, one of our processing partners. While our platform is available, this has an impact on all connectors that process via ACI. We are in touch with them to resolve the issue. We will post updates.
Nov 2, 15:55 CET

Nov 1, 2019

Transaction processing disrupted over Mercantile

Resolved - This incident has been resolved.
Nov 1, 12:37 CET

Update - We are continuing to monitor for any further issues.
Nov 1, 09:07 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 09:06 CET

Investigating - We are currently investigating this issue.
Nov 1, 08:29 CET

Oct 31, 2019

No incidents reported.

Oct 30, 2019

PAY.ON Payments Gateway

Completed - The scheduled maintenance has been completed.
Oct 30, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 CET

Scheduled - ACI Worldwide will be performing regular infrastructure maintenance.
Impact: No impact to transaction processing is expected.
Oct 10, 15:19 CEST

One of the endpoinds ins unreachable

Resolved - This incident has been resolved.
Oct 30, 07:32 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 18:11 CET

Identified - Ecentric has identified the issue is caused by a power failure at the upnode. We will advise as soon as the status of the issue changes
Oct 29, 07:07 CET

Investigating - Our alerting system has detected an issue in Ecentric connector. One of the endpoints is unreachable
Oct 29, 01:58 CET

Oct 29, 2019

Mercantile degraded performance

Resolved - This incident has been resolved.
Oct 29, 14:02 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 09:19 CET

Update - System is back to normal operation
Oct 29, 09:18 CET

Update - We are continuing to investigate this issue.
Oct 29, 09:01 CET

Update - We are continuing to investigate this issue.
Oct 29, 08:41 CET

Investigating - A number of transactions are timing out. We are investigating the issue
Oct 29, 08:24 CET