Cybersource Card Present Status

All Systems Operational

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Bambora Operational

Elavon Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 3, 2021

No incidents reported today.

Aug 2, 2021

Full Card Present outage

Resolved - This incident has been resolved.
Aug 2, 14:04 CEST

Update - Transaction processing is fully operational and steady. This has also affected other services such as Gateway Manager which are operational again.
Our team keeps monitoring and is investigating the root cause.
Aug 2, 13:46 CEST

Monitoring - We have experienced a full outage that is under heavy investigation by our team. This also has affected live transactions. We're monitoring the situation further.
Aug 2, 13:38 CEST

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

Connectivity issue with Cybersource Connector

Resolved - This incident has been resolved.
Jul 28, 22:41 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 22:22 CEST

Investigating - We are currently investigating this issue.
Jul 28, 21:09 CEST

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

Degraded transaction processing for Cybersource

Resolved - This incident has been resolved.
Jul 22, 03:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 03:12 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 22, 02:47 CEST

Update - We are continuing to investigate this issue.
Jul 22, 02:15 CEST

Update - We are continuing to investigate this issue.
Jul 22, 01:01 CEST

Update - We are continuing to investigate this issue.
Jul 21, 23:35 CEST

Investigating - We recognized that some Cybersource transactions are failing.

There are no issues on our platform, all health checks are green.

We have contacted our processing partners and continuing the investigation.
Jul 21, 22:02 CEST

Jul 21, 2021

Jul 20, 2021

No incidents reported.