Payworks Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Payworks Live Platform Operational

90 days ago

100.0 % uptime

Today

API Operational

Gateway Manager Operational

Transaction Processing Operational

Webhook Service Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Barclaycard HISO Operational

Concardis (via ACI) Operational

CREDORAX (via ACI) Operational

Ecentric Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe (via ACI) Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Global Payments (via Omnipay) Operational

UCP (via GlobalPayments) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database update Jan 28, 02:00-02:30 CET

There will be a scheduled update of our database during that time. We expect a degraded performance and possible timeout affecting transaction processing.
Posted on Jan 20, 14:02 CET

[Barclaycard] Settlement platform maintenance Feb 2, 10:00-19:00 CET

Sunday is a low activity day, and reserved for scheduled maintenance, so no impact is expected during the outage, clients will not be able to connect to the TNS File Settlement service for either the transfer of settlement files or the collection of ACK files. We therefore advise that clients reschedule such activity to outside of the 09:00 - 18:00 window for 02nd February

TNS will be switching the File Settlement service to our Secondary (DR) location and will run the LIVE service from there until we switch back to the Primary Location in May.

TNS File Settlement Service ONLY........Authorisation traffic will not be affected
Posted on Jan 16, 11:35 CET

Barclaycard performing essential maintenance in their authorisation platform. Feb 9, 03:00-04:00 CET

Update - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:25 CET

Scheduled - During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Jan 9, 17:09 CET

Barclaycard performing essential maintenance in their authorisation platform. Mar 1, 03:00-04:00 CET

During that time the barclaycard authorisation service will be unavailable for up to 15 minutes, during which time it will not be possible to authorise transactions on-line.
Posted on Jan 9, 17:28 CET

Past Incidents

Jan 22, 2020

No incidents reported today.

Jan 21, 2020

[Ecentric] JHB Postilion Patching Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 CET

Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Dec 31, 15:13 CET

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Omnipay settlement file was not generated

Resolved - Settlement file has been loaded.
Jan 17, 16:31 CET

Identified - The settlement file for Omnipay failed to generatet. We have identified the issue and are working on a fix. Transactions will be settled tomorrow.
Jan 16, 23:47 CET

Jan 15, 2020

Transaction processing disrupted for Omnipay

Resolved - This incident has been resolved.
Jan 15, 19:17 CET

Monitoring - There was some temopral issues with the IPSec connection which is now fixed. We'll keep monitoring the system. Apologies for the inconvenience.
Jan 15, 18:56 CET

Investigating - We are currently investigating this issue.
Jan 15, 18:42 CET

[Ecentric] CPT Postillion Patching Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 CET

Scheduled - Ecentric will be applying Microsoft security patches for PCI-DSS compliance. Expected downtime: 60 minutes.
Dec 31, 15:11 CET

Jan 13, 2020

Transaction processing disrupted for Ecentric

Resolved - Processing is back to normal.
Jan 13, 22:36 CET

Monitoring - We have been able to re-established the connection with Ecentric. We are currently monitoring the situation.
Jan 13, 21:58 CET

Update - Ecentric has been contacted and is investigating.
Jan 13, 21:40 CET

Investigating - We are experiencing a connection problem to Ecentric
Jan 13, 21:39 CET

Transaction processing over ACI

Resolved - The incident has been resolved.
Jan 13, 16:49 CET

Monitoring - ACI informed us fix has been implemented, transaction processing has been restored. We're monitoring current behavior.
Jan 13, 14:52 CET

Update - We are continuing to work on a fix for this issue.
Jan 13, 14:35 CET

Update - We are continuing to work on a fix for this issue.
Jan 13, 14:20 CET

Update - We are continuing to work on a fix for this issue.
Jan 13, 14:17 CET

Identified - ACI has identified the problem as is working on a fix
Jan 13, 14:15 CET

Update - ACI is looking into the problem.
Jan 13, 14:02 CET

Update - We are seeing all transactions failing when reaching ACI. We are currently investigating
Jan 13, 13:40 CET

Investigating - We are currently investigating this issue.
Jan 13, 13:39 CET

Jan 12, 2020

[Barclaycard] Settlement platform maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 CET

Scheduled - Barclaycard will be performing maintenance to their settlement platform. The authorisation of payments is unaffected by this work.
Jan 3, 16:23 CET

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

Increased delay for webhooks delivery

Resolved - This incident has been resolved.
Jan 8, 20:02 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 19:21 CET

Investigating - We are experiencing delays for webhook deliveries. No transaction processing affected nor webhook delivery is affected.
Jan 8, 18:29 CET

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