All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Bambora Operational
Elavon Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database maintenance Sep 28, 00:00-01:00 CEST
We are planning to improve the performance and reliability of Barclaycard connector.

To completed all necessary changes we need 1 hour maintenance window.

The maintenance is scheduled for 00:00 - 01:00 UTC on September 28th 2021.

We do not expect transaction processing disruptions for more than few seconds.
Posted on Sep 14, 11:45 CEST
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Resolved - This incident has been resolved.
Sep 18, 15:45 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 13:58 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 13:40 CEST
Investigating - Our processing partner, ACI, is currently experiencing an issue which is affecting transaction processing for all connectors that process via ACI. Their Incident Response Teams are actively working to restore affected services.
Sep 18, 12:38 CEST
Sep 17, 2021
Resolved - All services has been restored. Transactions processing has been stable for 3 hours. The incident is resolved.
Sep 17, 22:03 CEST
Update - The transaction processing of ACI has recovered. All services has been declared recovered as of 17.54UTC. Their Incident Response team will continue to monitor for the next few hours.
Sep 17, 20:50 CEST
Update - The transaction processing continues to show improvement but ACI is not yet declaring the incident resolved at this moment. Their incident response team continues to work recovering the remaining affected services.
Sep 17, 20:23 CEST
Monitoring - The transaction processing is back to normal to we are monitoring closely.
Sep 17, 19:21 CEST
Update - The incident response team of our processing partner ACI is still actively working on to restore all affected services.
Sep 17, 18:50 CEST
Investigating - Our processing partner, ACI, is currently experiencing an issue which is affecting transaction processing for all connectors that process via ACI. Their Incident Response Teams are actively working to restore affected services.
Sep 17, 18:17 CEST
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - Due to connectivity issues with the acquirer, transaction processing was degraded. The incident has been resolved and the team is currently monitoring the resolution.
Sep 15, 16:44 CEST
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.