All Systems Operational

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Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
Status Page ? Operational
Connectors Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
American Express Operational
Barclaycard HISO Operational
Concardis Operational
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Bambora Operational
Elavon Operational
Barclaycard HISO (via Cybersource) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - The issue affecting the transaction processing for Concardis has now been fully resolved. Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.

Start: 02:50 UTC
End: 08:43 UTC

Impact: Customers are now able to use perform transactions as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 10:59 CEST
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: Users may experience issues processing transactions.

Start: 02:50 UTC
End: 08:43 UTC

Next Update: As current status changes.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 10:49 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 09:29 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 08:38 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 07:59 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 07:16 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 06:34 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 06:00 CEST
Update - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. We will further update when change is complete.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC.

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 05:25 CEST
Identified - We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Users may experience issues processing transactions.

Reported Start Time: 02:50 UTC

Next Update: Within 30 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 04:50 CEST
Investigating - Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting Concardis_Payworks transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Reported Start Time: 02:50 UTC

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 15, 04:21 CEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - The issue affecting the Concardis_Payworks has now been fully resolved. Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.

Start: 13:33 PM UTC
End: 13:49 PM UTC

Impact: Customers are now able to use Concardis_Payworks as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Apr 12, 16:27 CEST
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use CONCARDIS_PAYWORKS as expected.

Start: 13:33 PM UTC
End: 13:49 PM UTC

Next Update: As current status changes.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Incident #:

Apr 12, 15:59 CEST
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 CEST
In progress - As part of our continuous efforts to align and enhance our processes and enrich customer experience. On 11 April 2024 we will be transitioning away from the current Card Present (Payworks) Status Page https://status.payworks.com to the Cybersource Status Page https://status.cybersource.com

Please be aware, if you haven't yet subscribed to the Cybersource Status Page, you'll receive a subscription confirmation email. This will be sent from either "noreply=statuspage.io@notifications.statuspage.io" or "noreply@statuspage.io". We also recommend checking your trash, junk, or spam folders for this confirmation.

Please see the following details on changes/updates:

The following components for Card Present (Payworks) will be added to the Cybersource Status Page.

Additions to Payment Gateway Processing:
Barclaycard HISO (Payworks)
Concardis (Payworks)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
Bambora (Payworks)
Elavon (Payworks)
Fexco DCC (Payworks)

Additions to Settlement/Batching:
Barclaycard HISO (Payworks)
Global Payments Omnipay (Payworks)
Elavon (Payworks)

Additions to Portals:
Acceptance Devices - Business Center

Amendment under Payment Services:
Acceptance Devices will replace Card Present

Subscriber Actions: All current subscribers to the Payworks Status Page will be automatically subscribed to all of the above newly added components on the Cybersource Status Page. Users are then encouraged to review what components they are subscribed to on the Cybersource Status Page and add/remove any as required.

Please do not hesitate to contact the Cybersource Acceptance Devices Support team if you have any questions or concerns.

Cybersource Card Present (Payworks) Support Center

Apr 11, 14:30 CEST
Scheduled - As part of our continuous efforts to align and enhance our processes and enrich customer experience. On 11 April 2024 we will be transitioning away from the current Card Present (Payworks) Status Page https://status.payworks.com to the Cybersource Status Page https://status.cybersource.com

Please see the following details on changes/updates:

The following components for Card Present (Payworks) will be added to the Cybersource Status Page.

Additions to Payment Gateway Processing:
Barclaycard HISO (Payworks)
Concardis (Payworks)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
Bambora (Payworks)
Elavon (Payworks)
Fexco DCC (Payworks)

Additions to Settlement/Batching:
Barclaycard HISO (Payworks)
Global Payments Omnipay (Payworks)
Elavon (Payworks)

Additions to Portals:
Acceptance Devices - Business Center

Amendment under Payment Services:
Acceptance Devices will replace Card Present

Subscriber Actions: All current subscribers to the Payworks Status Page will be automatically subscribed to all of the above newly added components on the Cybersource Status Page. Users are then encouraged to review what components they are subscribed to on the Cybersource Status Page and add/remove any as required.

Please do not hesitate to contact the Cybersource Acceptance Devices Support team if you have any questions or concerns.

Cybersource Card Present (Payworks) Support Center

Apr 5, 13:35 CEST
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.