Resolved -
The issue affecting the transaction processing for Concardis has now been fully resolved. Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.
Start: 02:50 UTC End: 08:43 UTC
Impact: Customers are now able to use perform transactions as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. Concardis is still working to resolve the issue ASAP.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Update -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem. We will further update when change is complete.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC.
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Identified -
We are sharing additional information on the performance issue impacting Concardis due to a significant network change ongoing (CHG001525241) which is the cause of the problem.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users may experience issues processing transactions.
Reported Start Time: 02:50 UTC
Next Update: Within 30 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.