In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 23:31 CEST
Update - Update to schedule: As a precautionary measure, the overall window has been extended, and this work will now take place across several shorter windows. These windows will begin at 10:30 p.m. BST (05:30 p.m. EDT) on each day between April 4 and April 10, and end at 06:00 a.m. BST (01:00 a.m. EDT) the following day. The first and last hour of each window will be used to switch services in London over to alternate data centers (and back again afterwards) in order to minimize any risk of disruption.

Impact: No impact to service is expected as a result of this patching activity.
Scheduled - ACI will be deploying patches to the host devices for our virtual machine hypervisor software in our London data center. These host devices are used by the applications shown below. Please note that our SFTP (file transfer) platform is also in scope of this change.

Impact: No impact to service is expected as a result of this patching activity.
Payworks Live Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
Gateway Manager Operational
Transaction Processing Operational
Webhook Service Operational
90 days ago
100.0 % uptime
Today
Connectors Under Maintenance
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Under Maintenance
Barclaycard APACS (via ACI) Under Maintenance
Barclaycard HISO (via ACI) Under Maintenance
Barclaycard HISO Operational
Concardis (via ACI) Under Maintenance
CREDORAX (via ACI) Under Maintenance
Ecentric Operational
Elavon (via ACI) Under Maintenance
Evry (via ACI) Under Maintenance
First Data Merchant Services (via ACI) Under Maintenance
First Data Rapid Connect (via ACI) Under Maintenance
Mercantile (via ACI) Under Maintenance
Privatbank (via ACI) Under Maintenance
SIX (via ACI) Under Maintenance
Stripe (via ACI) Under Maintenance
TSYS (via ACI) Under Maintenance
Zenith Bank (via ACI) Under Maintenance
Global Payments (via Omnipay) Operational
UCP (via GlobalPayments) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Database cluster maintenance Apr 15, 04:00-05:00 CEST
We are performing a three phase maintenance on one of our database cluster to improve the network topology for database access during transaction processing. This will reduce latency for the updated database cluster and make the overall infrastructure more robust and reliable. We are not expecting any downtime.
Posted on Apr 6, 11:32 CEST
Database cluster maintenance Apr 19, 04:00-05:00 CEST
We are performing a three phase maintenance on one of our database cluster to improve the network topology for database access during transaction processing. This will reduce latency for the updated database cluster and make the overall infrastructure more robust and reliable. We are not expecting any downtime.
Posted on Apr 6, 11:33 CEST
Database cluster maintenance Apr 23, 04:00-05:00 CEST
We are performing a three phase maintenance on one of our database cluster to improve the network topology for database access during transaction processing. This will reduce latency for the updated database cluster and make the overall infrastructure more robust and reliable. We are not expecting any downtime.
Posted on Apr 6, 11:34 CEST
Evry Maintenance May 5, 04:00-11:00 CEST
Planned maintenance on primary production host (SOUTH)
Information: Transaction service, HERA, PPL will not be available during downtime. Dual Site customers Authorisation POS & ATM will be available from secondary host.
Posted on Apr 2, 11:05 CEST
Evry Maintenance May 5, 04:00-11:00 CEST
Planned maintenance on secondary production host (NORTH)
Information: No effect on services.
Posted on Apr 2, 11:03 CEST
Past Incidents
Apr 10, 2020

No incidents reported today.

Apr 9, 2020

No incidents reported.

Apr 8, 2020
Completed - The scheduled maintenance has been completed.
Apr 8, 17:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:02 CEST
Scheduled - Please be advised that due to scheduled maintenance today at 16:00 BST, our Secondary Data Centre (EShelter) will be unavailable between 16:00 BST and 16:30 BST.
Apr 8, 13:25 CEST
Apr 7, 2020

No incidents reported.

Apr 6, 2020
Completed - The scheduled maintenance has been completed.
Apr 6, 12:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 12:00 CEST
Scheduled - Please be advised that due to scheduled maintenance this morning at 11:00 BST, our Secondary Data Centre (EShelter) will be unavailable between 11:00 BTS and 13:00 BST.

Please continue to target our Primary Data Centre (EQUINIX) during this time, and a notification will be sent out once this maintenance is complete.
Apr 6, 11:08 CEST
Apr 5, 2020
Completed - The scheduled maintenance has been completed.
Apr 5, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 19:16 CET
Scheduled - Ecentric will be undergoing a maintenance to apply Microsoft security patches for PCI-DSS compliance. Trade will not be affected and no downtime is expected during the maintenance.
Mar 27, 19:07 CET
Apr 3, 2020
Completed - The scheduled maintenance has been completed.
Apr 3, 17:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 16:00 CEST
Scheduled - Description: As an additional precautionary measure for the previously-communicated VM hypervisor work scheduled to take place in our London data center this weekend, ACI will be switching all processing over to our alternate site in Limerick.
Impact: No impact is expected to services during this switchover.
Apr 2, 22:11 CEST
Completed - The scheduled maintenance has been completed.
Apr 3, 07:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:30 CEST
Scheduled - ACI will be deploying patches to the host devices for our virtual machine hypervisor software in our Limerick data center. These host devices are used by the applications shown below. Please note that our SFTP (file transfer) platform is also in scope of this change.

This scheduled maintenance has been extended by one day.
Apr 2, 19:18 CEST
Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 13:00 CEST
Scheduled - As an additional precautionary measure for the previously-communicated VM hypervisor work scheduled to take place in our London data center this weekend, ACI will be switching all processing over to our alternate site in Limerick.

Impact: No impact is expected to services during this switchover.
Mar 30, 18:56 CEST
Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 20:02 CET
Update - Update to Schedule: As a precautionary measure, the overall window has been extended, and this work will now take place across four shorter windows. These windows will begin at 10:30 p.m. BST (05:30 p.m. EDT) on each day between March 29 and April 1, and end at 06:00 a.m. BST 01:00 a.m. EDT) the following day. The first and last hour of each window will be used to switch services in Limerick over to alternate data centers (and back again afterwards) in order to minimize any risk of disruption.
Mar 26, 19:59 CET
Scheduled - ACI will be deploying patches to the host devices for our virtual machine hypervisor software in our Limerick data center. These host devices are used by the applications shown below. Please note that our SFTP (file transfer) platform is also in scope of this change.

Impact: No impact to service is expected for the applications listed below.

Affected Services

UP eCommerce Payments: PAY.ON Payments Gateway
Mar 20, 09:23 CET
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 03:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 CET
Scheduled - Due to the Spring clock change, TNS have been requested by Barclays to HOLD settlement file transfers to the Barclays system whilst the clock change process takes place.

On a daily basis, TNS Holds settlement files during the period 23:00 - 00:15, for the daily Barclays maintenance slot, so for the clock change process this will extended to 02:30 BST....so for the period 23:00 GMT 28th March till 02:30 BST 29th March, any files submitted to TNS will be HELD and released to Barclays post 02:30 BST.

For files submitted during the above period, there will be an obvious delay on ACK files being available until after 02:30 BST
Mar 23, 11:35 CET
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.