All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Global Payments (via Omnipay) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 13, 2019

No incidents reported.

Dec 12, 2019
Resolved - This incident has been resolved.
Dec 12, 13:37 CET
Monitoring - Issue was unrelated to Paywork's systems. Any other transactions processing were not affected. We are monitoring
Dec 12, 13:07 CET
Update - Our processing partners are investigating the root cause.
All health checks on our platform are green.
Issue is unrelated to Payworks' systems.
Any other transactions processing are not affected.
Dec 12, 11:50 CET
Update - There is an improvement on transaction processing ratio. Our processing partners are investigating the root cause.
Dec 12, 10:44 CET
Investigating - We have identified transaction processing being disrupted for Mercantile. All health checks on our platform are green. We are in touch with our processing partners to identify the issue.
Dec 12, 10:30 CET
Dec 11, 2019

No incidents reported.

Dec 10, 2019
Completed - The scheduled maintenance has been completed.
Dec 10, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 CET
Scheduled - There is a planned maintenance from ecentric that will be ongoing for 4 hours with 60 minutes of expected downtime.
Nov 26, 16:43 CET
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:00 CET
Scheduled - Maintenance should not have any impact on transaction processing.

ACI will be performing maintenance on our Limerick data center as part of regular maintenance activities. In preparation for this maintenance, they will be switching services over to London data center.
Nov 29, 16:23 CET
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 CET
Scheduled - There is a planned maintenance from ecentric that will be ongoing for 4 hours with 60 minutes of expected downtime.
Nov 26, 16:41 CET
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019
Resolved - The settlement file has been successfully uploaded to Omnipay.
Nov 30, 14:05 CET
Identified - The settlement file for Omnipay failed to generate last night. We have identified the issue and are working on a fix.
Nov 30, 12:52 CET