Payworks Status

All Systems Operational

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Concardis (via ACI) Operational

CREDORAX (via ACI) Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe (via ACI) Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

Disrupted transaction processing via ACI

Resolved - This incident has been resolved.
Aug 20, 10:09 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 10:01 CEST

Update - A fix has been implemented and we are monitoring the results.
Aug 20, 10:00 CEST

Update - Issue is confirmed by Mercantile and they are working on implementing a fix. We will post update once it is resolved.
Aug 19, 13:59 CEST

Update - We have detected problems processing transactions to the clearing institute Mercantile. The health checks of our platform are all green, we currently expect the error to be on Mercantile side. We will post updates.
Aug 19, 09:51 CEST

Investigating - We have detected problems processing transactions via our partner ACI. The health checks of our platform are all green, we currently expect the error to be on ACI side. We will post updates.
Aug 19, 09:18 CEST

Aug 19, 2019

Concardis via Phoenix processing interrupted

Resolved - No further problems have been observed.
Aug 19, 09:36 CEST

Monitoring - VPN into Concardis is up again.
Aug 19, 04:07 CEST

Update - We are continuing to work on a fix for this issue.
Aug 19, 03:57 CEST

Identified - VPN into Concarids is down again.
Aug 19, 03:52 CEST

Monitoring - The issue has resolved itself and we are now monitoring the situation.
Aug 19, 03:48 CEST

Investigating - We are currently experimenting some issues with Concardis via our platform Phoenix. Concardis via ACI is not affected.
Aug 19, 03:30 CEST

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

Disrupted transaction processing to Mercantile

Resolved - This incident has been resolved.
Aug 15, 11:17 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:54 CEST

Identified - We have detected problems processing transactions to the clearing institute Mercantile. The health checks of our platform are all green, we currently expect the error to be on Mercantile side. We will post updates.
Aug 15, 10:04 CEST

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.