All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 10:34 CET
Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 02:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:30 CET
Scheduled - MasterCard will be performing network maintenance which will cause authorization traffic interruptions during that time.
Oct 23, 14:33 CEST
Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 10:36 CET
Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 15:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 14:47 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 5, 14:41 CET
Investigating - We are investigating an issue with failed delivery of webhooks.
Nov 5, 14:26 CET
Resolved - This incident has been resolved.
Nov 5, 14:01 CET
Investigating - SIX reported that about 10% of the authorization requests are failing due to a problem on their side.
Nov 5, 10:58 CET
Completed - The scheduled maintenance has been completed.
Nov 5, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 02:00 CET
Update - We will be undergoing scheduled maintenance during this time.

Affected services:
- Processing of incoming online transactions from PSP / NSP Pay.on

During this interruption no online transactions can be made. Offline authorizations are available without restriction.
Oct 29, 11:29 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 29, 10:59 CET
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019
Resolved - We have resolved the incident. We apologize for any inconvenience this has caused.
Nov 2, 16:57 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 16:17 CET
Identified - We have detected an incident at ACI, one of our processing partners. While our platform is available, this has an impact on all connectors that process via ACI. We are in touch with them to resolve the issue. We will post updates.
Nov 2, 15:55 CET
Nov 1, 2019
Resolved - This incident has been resolved.
Nov 1, 12:37 CET
Update - We are continuing to monitor for any further issues.
Nov 1, 09:07 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 09:06 CET
Investigating - We are currently investigating this issue.
Nov 1, 08:29 CET
Oct 31, 2019

No incidents reported.

Oct 30, 2019
Completed - The scheduled maintenance has been completed.
Oct 30, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 CET
Scheduled - ACI Worldwide will be performing regular infrastructure maintenance.
Impact: No impact to transaction processing is expected.
Oct 10, 15:19 CEST
Resolved - This incident has been resolved.
Oct 30, 07:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 18:11 CET
Identified - Ecentric has identified the issue is caused by a power failure at the upnode. We will advise as soon as the status of the issue changes
Oct 29, 07:07 CET
Investigating - Our alerting system has detected an issue in Ecentric connector. One of the endpoints is unreachable
Oct 29, 01:58 CET
Oct 29, 2019
Resolved - This incident has been resolved.
Oct 29, 14:02 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 09:19 CET
Update - System is back to normal operation
Oct 29, 09:18 CET
Update - We are continuing to investigate this issue.
Oct 29, 09:01 CET
Update - We are continuing to investigate this issue.
Oct 29, 08:41 CET
Investigating - A number of transactions are timing out. We are investigating the issue
Oct 29, 08:24 CET