All Systems Operational
Payworks Live Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Connectors Operational
Alipay Operational
Cybersource Operational
Stripe Operational
SIX DCC Operational
Fexco DCC Operational
Concardis Operational
AMEX (via ACI) Operational
Barclaycard APACS (via ACI) Operational
Barclaycard HISO (via ACI) Operational
Barclaycard HISO Operational
Concardis (via ACI) Operational
CREDORAX (via ACI) Operational
Ecentric Operational
Elavon (via ACI) Operational
Evry (via ACI) Operational
First Data Merchant Services (via ACI) Operational
First Data Rapid Connect (via ACI) Operational
Mercantile (via ACI) Operational
Privatbank (via ACI) Operational
SIX (via ACI) Operational
Stripe (via ACI) Operational
TSYS (via ACI) Operational
Zenith Bank (via ACI) Operational
Payworks Test Platform Operational
API Operational
Gateway Manager Operational
Transaction Processing Operational
Incident Notification Dry Runs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019
Resolved - This incident has been resolved.
Sep 19, 18:24 CEST
Update - We are continuing to monitor for any further issues.
Sep 19, 17:49 CEST
Monitoring - A fix has been implemented and we are monitoring the result.
Sep 19, 17:48 CEST
Update - We are continuing to work on a fix for this issue.
Sep 19, 17:47 CEST
Identified - The issue has been identified. We are now working on the fix.
Sep 19, 17:35 CEST
Investigating - We are currently observe slow webhooks delivery in our system. We are investigating the issue and will post updates.
Sep 19, 15:44 CEST
Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 CEST
Scheduled - Ecentric will be applying security patches for PCS-DSS Compliance. Transaction processing will not be affected for the 60 minutes downtime planned window.
Sep 13, 12:53 CEST
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
Resolved - The issue has been resolved.
Sep 12, 17:03 CEST
Monitoring - A fix has been implemented and we are seeing approved transactions. We will keep monitoring.
Sep 12, 16:58 CEST
Update - ACI is currently implementing the change and will deploy it soon after.
Sep 12, 16:14 CEST
Update - ACI informed us the resolution of the issue is still in progress.
Sep 12, 15:34 CEST
Identified - ACI has identified the issue and is working on it.
Sep 12, 13:17 CEST
Investigating - We are currently investigating the issue.
Sep 12, 12:57 CEST
Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 CEST
Scheduled - Microsoft security patches will be installed to ensure PCI-DSS Compliance.
Sep 9, 15:35 CEST
Sep 10, 2019
Resolved - The issue has been resolved. All the impacted connectors are operational.
Sep 10, 10:08 CEST
Monitoring - We can see first approved transactions, we will continue monitoring.
Sep 10, 09:52 CEST
Update - Our partner ACI has confirmed they are experiencing issues on their end and are currently addressing them.
Sep 10, 09:51 CEST
Investigating - We are experimenting some disruption in processing via ACI. We are currently investigating.
Sep 10, 09:41 CEST
Sep 9, 2019

No incidents reported.