Payworks Status

Concardis via Phoenix processing interrupted

Monitoring - VPN into Concardis is up again.
Aug 19, 04:07 CEST

Update - We are continuing to work on a fix for this issue.
Aug 19, 03:57 CEST

Identified - VPN into Concarids is down again.
Aug 19, 03:52 CEST

Monitoring - The issue has resolved itself and we are now monitoring the situation.
Aug 19, 03:48 CEST

Investigating - We are currently experimenting some issues with Concardis via our platform Phoenix. Concardis via ACI is not affected.
Aug 19, 03:30 CEST

Payworks Live Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Connectors Operational

Alipay Operational

Cybersource Operational

Stripe Operational

SIX DCC Operational

Fexco DCC Operational

Concardis Operational

AMEX (via ACI) Operational

Barclaycard APACS (via ACI) Operational

Barclaycard HISO (via ACI) Operational

Concardis (via ACI) Operational

CREDORAX (via ACI) Operational

Elavon (via ACI) Operational

Evry (via ACI) Operational

First Data Merchant Services (via ACI) Operational

First Data Rapid Connect (via ACI) Operational

Mercantile (via ACI) Operational

Privatbank (via ACI) Operational

SIX (via ACI) Operational

Stripe (via ACI) Operational

TSYS (via ACI) Operational

Zenith Bank (via ACI) Operational

Payworks Test Platform Operational

API Operational

Gateway Manager Operational

Transaction Processing Operational

Incident Notification Dry Runs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

Disrupted transaction processing to Mercantile

Resolved - This incident has been resolved.
Aug 15, 11:17 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:54 CEST

Identified - We have detected problems processing transactions to the clearing institute Mercantile. The health checks of our platform are all green, we currently expect the error to be on Mercantile side. We will post updates.
Aug 15, 10:04 CEST

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

Limited transaction view for Accept solutions

Resolved - The fix for Accept App has been deployed and history is now back to 200 transactions again.
Aug 8, 13:20 CEST

Update - We are still working on the fix. The transaction view for Accept solutions is still limited. We will keep you updated
Aug 8, 09:52 CEST

Identified - Transaction view for Accept solutions has been temporarily limited to 20 transactions. Full view will be restored by Monday. We apologize for any inconvenience.
Aug 3, 19:30 CEST

Aug 7, 2019

Processing via ACI degraded

Resolved - Incident resolved, no observed time outs during the monitoring period.
Aug 7, 17:44 CEST

Monitoring - The situation has cleared itself. PayOn is currently investigating while we will keep monitoring it.
Aug 7, 15:14 CEST

Investigating - System degraded in connectors via PayON.
Aug 7, 14:23 CEST

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

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