Mercantile Connectivity Issue

Incident Report for Cybersource Card Present

Resolved

This incident has been resolved.

Posted Dec 14, 2019 - 21:31 CET

Monitoring

Transaction processing via Mercantile is back to normal. We are monitoring closely.

Posted Dec 14, 2019 - 21:19 CET

Update

We still experience connectivity issues with Mercantile. We keep monitoring closely.

Posted Dec 14, 2019 - 20:02 CET

Investigating

We experienced a period of connectivity issues with our partner Mercantile. Our platform is operating as expected. We will keep monitoring closely.

Posted Dec 14, 2019 - 19:38 CET