Transaction processing over Mercantile (ACI) disrupted

Incident Report for Cybersource Card Present

Resolved

This incident has been resolved.

Posted Dec 12, 2019 - 13:37 CET

Monitoring

Issue was unrelated to Paywork's systems. Any other transactions processing were not affected. We are monitoring

Posted Dec 12, 2019 - 13:07 CET

Update

Our processing partners are investigating the root cause.
All health checks on our platform are green.
Issue is unrelated to Payworks' systems.
Any other transactions processing are not affected.

Posted Dec 12, 2019 - 11:50 CET

Update

There is an improvement on transaction processing ratio. Our processing partners are investigating the root cause.

Posted Dec 12, 2019 - 10:44 CET

Investigating

We have identified transaction processing being disrupted for Mercantile. All health checks on our platform are green. We are in touch with our processing partners to identify the issue.

Posted Dec 12, 2019 - 10:30 CET