Degraded transaction processing for ABSA and Mercantile

Incident Report for Cybersource Card Present

Resolved

Incident was resolved on the customer side. We will continue deep monitoring on our end.

Posted Nov 29, 2019 - 12:17 CET

Update

We continue to observe issues for one of our customers. Issue on their end causes our alerting systems to report problems, but as of now, no other transactions are affected.

Posted Nov 29, 2019 - 11:32 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 29, 2019 - 11:06 CET

Monitoring

Issue was unrelated to Paywork's systems. Any other transactions processing were not affected. We are monitoring

Posted Nov 29, 2019 - 11:02 CET

Investigating

We are currently investigating this issue.

Posted Nov 29, 2019 - 10:58 CET