Settlement Delay for Elavon
Incident
Report for Cybersource Card Present
Resolved
Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting Elavon Settlement.
The issue affecting the Elavon settlement has now been fully resolved. Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use Elavon settlement as normal.
Reported Start Time: 08:00 AM UTC
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:INC16878011
The issue affecting the Elavon settlement has now been fully resolved. Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use Elavon settlement as normal.
Reported Start Time: 08:00 AM UTC
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:INC16878011
Monitoring
Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting Elavon Settlement.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Users may experience issues with Some merchants may receive their settlement funding later than usual.
Reported Start Time: 08:00 AM UTC
Next Update: When status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:INC16878011
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Users may experience issues with Some merchants may receive their settlement funding later than usual.
Reported Start Time: 08:00 AM UTC
Next Update: When status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:INC16878011
Investigating
Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting Elavon connector.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Some merchants may receive their settlement funding later than usual.
Reported Start Time: 08:00 AM UTC
Next Update: Within 20 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:INC16878011
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Some merchants may receive their settlement funding later than usual.
Reported Start Time: 08:00 AM UTC
Next Update: Within 20 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:INC16878011
This incident affected: Connectors (Elavon).