Webhook deliveries failing for Orderbird

Incident Report for Cybersource Card Present

Resolved

The issue affecting Webhook deliveries failing for Orderbird has now been fully resolved.
Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.

Start: 8:15 AM UTC
End: 9:10 AM UTC

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Posted Jun 02, 2023 - 12:01 CEST

Monitoring

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Start: 8:15 AM UTC
End: 9:10 AM UTC

Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.

Cybersoure Card Present (Payworks) Support Center

Incident #:

Posted Jun 02, 2023 - 11:22 CEST

This incident affected: Payworks Live Platform (Webhook Service).