Transaction processing disruption for Barclaycard
Incident
Report for Cybersource Card Present
Resolved
The issue affecting the Barclaycard Accept App transaction processing has now been fully resolved. Cybersoure Card Present (Payworks) is conducting an internal review of the events to mitigate future occurrences.
Start: 7/12/2023 12:00 UTC
End: 7/13/2023 08:50 UTC
Impact: Customers are now able to use transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Start: 7/12/2023 12:00 UTC
End: 7/13/2023 08:50 UTC
Impact: Customers are now able to use transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Investigating
Cybersoure Card Present (Payworks) is aware of an issue that is currently affecting Barclaycard Accept App transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with transaction processing.
Reported Start Time: 12:00 UTC
Next Update: Next 25 mins
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with transaction processing.
Reported Start Time: 12:00 UTC
Next Update: Next 25 mins
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersoure Card Present (Payworks) support team if you have any questions or concerns.
Cybersoure Card Present (Payworks) Support Center
Incident #:
This incident affected: Connectors (Barclaycard HISO).